At jl11, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Last Updated: January 1, 2026This Privacy Policy ("Policy") describes how jl11 ("jl11," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("Player," "User," or "you") who access or use the jl11 online casino platform available at jl11.net (the "Platform").
This Policy applies to all personal data processed in connection with your use of the jl11 Platform, including account registration, deposits and withdrawals, gameplay activity, customer support interactions, and marketing communications. It applies regardless of whether you access the Platform via a desktop browser or a mobile device.
By registering a jl11 account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the jl11 Platform.
Philippine Law: jl11 processes personal data in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC) of the Philippines.
For the purposes of the Data Privacy Act of 2012 and this Policy, jl11 acts as the Personal Information Controller (PIC) with respect to the personal data you provide when using the Platform. As PIC, jl11 determines the purposes and means of processing your personal information.
jl11 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy laws and this Policy. You may contact the jl11 DPO at any time using the contact details provided in Section 14 of this Policy.
When you register a jl11 account, complete KYC verification, make deposits or withdrawals, or contact our support team, you provide us with personal information that may include:
When you use the jl11 Platform, we automatically collect certain technical and behavioral data, including:
jl11 may receive personal data about you from third-party sources in limited circumstances, including:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, government ID | KYC verification, age check, AML compliance |
| Contact Data | Email, mobile number, address | Account communication, support, notifications |
| Financial Data | GCash number, bank account, transaction history | Payment processing, fraud prevention |
| Technical Data | IP address, device info, browser type | Security, platform optimization, fraud detection |
| Usage Data | Games played, bets placed, session logs | Responsible gaming monitoring, personalization |
| Marketing Data | Promotion preferences, communication opt-ins | Targeted offers, bonus communications |
jl11 uses the personal data we collect for the following specific purposes:
Your Choice: You may opt out of marketing communications at any time by updating your notification preferences in your jl11 account settings or by contacting our support team.
Under the Data Privacy Act of 2012, jl11 processes your personal data on the following legal bases:
jl11 does not sell your personal data to third parties. We share your data only in the following limited circumstances and only to the extent necessary for the stated purpose:
We engage trusted third-party service providers who process data on our behalf under strict data processing agreements, including: KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud infrastructure providers, fraud detection services, and customer support platform providers.
jl11 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable Philippine law, including disclosures to PAGCOR, the AMLC, the National Privacy Commission, or pursuant to a valid court order or subpoena.
In the event of a merger, acquisition, or sale of all or substantially all of jl11's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via email or a prominent notice on the Platform.
jl11 may share your data with third parties in other circumstances where you have provided explicit prior consent for such sharing.
No Data Sales: jl11 will never sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies.
jl11 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period | Basis |
|---|---|---|
| Account & KYC records | 5 years after account closure | PAGCOR & AMLA regulatory requirement |
| Transaction records | 5 years from transaction date | AMLA & tax compliance |
| Customer support records | 3 years from last interaction | Legitimate interest / dispute resolution |
| Marketing preferences | Until consent withdrawn + 1 year | Consent |
| Technical & usage logs | 12 months on a rolling basis | Security & platform optimization |
| Self-exclusion records | Indefinitely | Responsible gaming obligation |
Upon expiry of the applicable retention period, jl11 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
jl11 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
Your Responsibility: While jl11 takes extensive measures to protect your data, you are also responsible for keeping your jl11 login credentials confidential. Never share your password or OTP codes with anyone — including persons claiming to be jl11 staff.
jl11 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The following categories of cookies are used:
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to log in and use the jl11 Platform. For analytics and marketing cookies, you may update your preferences in your jl11 account settings at any time.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl11. To exercise any of these rights, contact our Data Protection Officer using the details in Section 14.
Request a copy of the personal data jl11 holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data in your jl11 account.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Withdraw consent for marketing communications or optional data processing at any time without affecting prior lawful processing.
jl11 will respond to all verified privacy rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days with prior notice to you. jl11 will not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.
The jl11 Platform is strictly intended for persons who are 21 years of age or older, in accordance with Philippine gaming regulations. jl11 does not knowingly collect personal data from individuals under the age of 21.
As part of the registration process, jl11 requires all players to confirm their date of birth and submit to KYC identity verification before their first withdrawal is processed. Where jl11 discovers or has reasonable grounds to believe that a registered account belongs to a person under 21 years of age, the account will be immediately suspended, all gameplay data will be reviewed, and the matter will be handled in accordance with our Responsible Gaming Policy.
21+ Only: If you are a parent or guardian and believe your child has registered on the jl11 Platform, please contact our support team immediately at so we can take prompt action.
jl11 primarily processes and stores personal data within the Philippines. In limited circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where cloud infrastructure or specialist technology providers operate from other jurisdictions.
Where such transfers occur, jl11 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that impose data protection standards equivalent to those required under the Data Privacy Act of 2012. jl11 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate additional safeguards.
jl11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Policy will be communicated to registered players via email and through a prominent notice on the jl11 Platform at least 14 days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the jl11 Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the amended Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jl11, please contact our Data Protection Officer through the following channels:
jl11 is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available through official Philippine government channels.
Response Time: jl11 aims to acknowledge all privacy-related inquiries within 2 business days and to provide a substantive response within 30 calendar days of receiving a verified request.
For privacy rights requests, data concerns, or NPC-related inquiries, contact the jl11 DPO directly. We respond within 2 business days.
Email:
Six concrete ways jl11 keeps your personal data safe, compliant, and under your control.
Every connection to jl11.net is secured with 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text — from your device in Manila, Cebu, or anywhere in the Philippines, all the way to our servers.
jl11 enforces the 21+ age requirement through rigorous KYC verification using Philippine government-issued IDs. This protects minors from accessing the Platform and ensures that your account can only be accessed and withdrawn by you — the verified account holder.
jl11 operates in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 — as administered by the National Privacy Commission. Our dedicated Data Protection Officer oversees all data processing activities and handles your privacy rights requests personally.
jl11 will never sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing networks. Your data is used exclusively to operate your jl11 account, process payments, and comply with Philippine regulatory requirements — nothing more.
Under the DPA 2012, you have the right to access, correct, delete, and port your personal data. You can also withdraw marketing consent and object to certain types of processing at any time. jl11 responds to all verified rights requests within 30 calendar days.
In the unlikely event of a data breach affecting your personal information, jl11 is committed to notifying the National Privacy Commission within 72 hours and informing affected players without undue delay — giving you the information you need to protect yourself quickly.
Your data is protected, your identity is verified, and your privacy rights are respected. Join thousands of Filipino players who trust jl11 for secure online casino gaming. Must be 21+ to register and play.
Sign In to jl11 Explore Games